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      Five9

      Engaged Employer

      Five9 reviews

      Not Good - Anonymous employee Five9 Employee Review

      1.0
      Nov 5, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not many. Most of the exceptional talent has left. Just waiting for the next layoff. Good benefits.

      Cons

      No vision or solution for declining stock price. CEO blames everyone else, including investors for not understanding Five9's AI play, or lack of one. Pushes employees to "work harder" Most negative, toxic environment I've ever worked in where employees fear the CEO, who likes to target people he doesn't like. Lots of infighting with teams and everyone trying to suck up to CEO's godson, the CRO.

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      5.0
      Mar 27, 2026
      Technical account manager (tam)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Treats you great. Control of your own schedule

      Cons

      Challenging clients, a lot of adversity based on escalation.

      1.0
      May 20, 2026
      Account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a single pro, this company is awful

      Cons

      - Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

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