BEST company I've ever worked for by a land slide! - Sales Director Five9 Employee Review

5.0
Apr 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Culture! Diversity and inclusion. From the first interaction with Five9 employees during the hiring process, until now nearly 9 months in, it has been an absolute pleasure and breath of fresh air. The management in the Mountain West is amazing. They are fair, they care about each of their employees, and they provide the tools and support to be successful. Being a woman in the tech industry, I have never been treated with more respect as I have here at Five9.

Cons

I have not encountered one.

Explore other reviews about Five9

5.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The stock price has a solid floor at about 90% less than its all-time high.

Cons

One VP has created a culture of rigid compliance, stifling collaboration and shutting down open discussion. Team members hold back from challenging decisions, even when they're clearly based on outdated information or flawed assumptions. This erodes trust and silences honest feedback. Meetings and scrums have become demoralizing. Employees are routinely subjected to condescending criticism, which erodes morale and poisons the work environment. Instead of seeking guidance, people now expect to be knocked down and do their best to stay invisible. Our processes have turned into obstacles. New management layers, endless safe harbors, and change-control reviews have choked our workflow. What used to be simple tasks now demand wading through convoluted categories and approval mazes, forcing teams to justify every move with pages of unnecessary detail. Our pace has collapsed. We now spend more effort feeding the bureaucracy than getting real work done. Governance and risk management matter, but this avalanche of process delivers nothing except gridlock. The obsession with documentation and justification is strangling productivity.

3
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