Great Place To Work! - Professional Services Consultant Five9 Employee Review

5.0
Dec 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Fully Remote Great work life balance Great pay Great benefits

Cons

Since we are remote there is not a lot of social interaction, however the company tries to create multiple events to allow us to meet socially either virtually or in person.

Explore other reviews about Five9

5.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The stock price has a solid floor at about 90% less than its all-time high.

Cons

One VP has created a culture of rigid compliance, stifling collaboration and shutting down open discussion. Team members hold back from challenging decisions, even when they're clearly based on outdated information or flawed assumptions. This erodes trust and silences honest feedback. Meetings and scrums have become demoralizing. Employees are routinely subjected to condescending criticism, which erodes morale and poisons the work environment. Instead of seeking guidance, people now expect to be knocked down and do their best to stay invisible. Our processes have turned into obstacles. New management layers, endless safe harbors, and change-control reviews have choked our workflow. What used to be simple tasks now demand wading through convoluted categories and approval mazes, forcing teams to justify every move with pages of unnecessary detail. Our pace has collapsed. We now spend more effort feeding the bureaucracy than getting real work done. Governance and risk management matter, but this avalanche of process delivers nothing except gridlock. The obsession with documentation and justification is strangling productivity.

3
See reviews by: Helpful|Rating|Date|All