Overall a wonderful company, strives for excellence all around. - Ex-Manager Four Seasons Employee Review

4.0
Jun 17, 2008
Recommend
CEO approval
Business Outlook

Pros

FS is one of the leading hotel companies and so the training and experience are highly sought after by other employers. It is always in pursuit of excellence, and pours enormous resources into this quest, which I found admirable. Many other hotel companies are purely focused on the bottom line. They treat the line staff very well. The potential for career growth is strong, and International transfers are common so it can be a great way to see the world and work with people from other cultures. They provide complimentary room nights and discounts on Food and Beverage to all employees, typically 5 free nights after one year of employment, with restrictions.

Cons

While FS treats it line staff very well, it demands a lot of its managers. All managers are required to work a minimum of 10 hours per day, and often times need to work more hours to get the job done to the high standards demanded. While this can be understandable once and awhile, they do not return the favor during slow times and you cannot go home under 10 hours even if your work is done. ( some exceptions made for special situations) Decision making is concentrated in senior management. As a mid level manager I did not feel empowered to make all the decisions I could have made on my own...always had to run things past one level up even though the outcome was predictable.

Explore other reviews about Four Seasons

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The banquets department is run incredibly well. Our director is extremely knowledgable and approachable. The back of the house (and overall hotel) is super clean, which makes doing your job smoother. Even as an on-call employee, your input on daily operations is valued, and feedback is genuinely appreciated. The GM even takes time out of his schedule to meet with us, which speaks to their commitment to continuous improvement. There’s definitely a hierarchy, but at the very least, leadership is not pretentious. Overall, Four Seasons cares about its employees and treats us with the same level of respect as guests. I definitely recommend working in this department.

Cons

Four Seasons is not as busy as other hotels in the city so you won't have many shifts.

1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Travel benefits Free health insurance

Cons

Underpaid, working for 3 properties. Definitely no work life balance. Tenured employees are not valued, they would hire NEW employees for remote only. Unable to be remote if you have been there for awhile, always get denied even if you have shown yourself with metrics and training new people. Leadership only cares about operations they only want good things to be heard, no negative things are said, no improvement. Everyone there always say something on what to improve on but nothing has happened. They always say that our department has made MILLIONS for bookings but our pay is low even with commissions with crazy schedules. Also, same salary with new hires. Alot of former employees in this reservations department leaves all the time. They would place you in different schedules even force you work overnight. Also they only release schedules a week before or 3 days before. Because they said “if there are no call outs, then we can release the schedule 2 weeks or a month before” All I can say is save yourself

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