Gotta love the Gecko! - Customer Service Representative GEICO Employee Review

4.0
Nov 29, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits are really great. Profit sharing is a wonderful thing. I like that there is always something to learn, but that's just me. They also support tuition reimbursement and continuing education. They focus a lot on the service we give the customers and that is rare these days. They have a great website and they try to make things easy for the customer.

Cons

It is a really stressful job. They don't have a lot of resources to help people to deal with that aspect. They don't treat all the call centers equally. They have really high standards but don't always have the time to help associates to reach them and then they have been known to fire people because they can't reach them.

Explore other reviews about GEICO

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I had the opportunity to meet Nancy Pierce during a visit to our office, and she was very personable and engaging. It made a strong impression to see leadership so approachable and willing to connect with employees. Overall, I genuinely enjoy working here and feel supported in my role.

Cons

No significant downsides to mention at this time.

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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