Pros
The pay, benefits, and consistent schedules were pretty good. Your coworkers become very good friends. Paid and great training program. Tuition reimbursement, and if you kiss enough butt great opportunities for advancement.
Cons
Just like every other review mentions. They micro manage literally everything. And there is absolutely no consistency amongst the supervisors when it comes to giving an agent an answer. A lot of favoritism and politics. Management does not like people who speak up when things aren't right. It's almost as if they want robots. The way they grade calls is way to subjective which in turn can cause you to make more errors. There are supervisors in this department that should have been let go a very long time ago. Certain members in management are some of the shadiest people I've ever had to work with.