Don't Get Trapped!!! - Customer Service Representative GEICO Employee Review

3.0
Aug 7, 2012
Recommend
CEO approval
Business Outlook

Pros

I went from 28,000 to 42,200 in a matter of 4 years, but all do to EXTREMELY hard work and dedication. Profit sharing not guaranteed but very nice if the company has grown Steady paycheck and benefits If you are close to management usually can get away with "murder"

Cons

Trapped at work ALL THE TIME! Never able to take off due to call volumes Micro-management Not promoted based on experience and knowledge but if you are taking unnecessary courses at local community college Ever changing goals and supervisors INCOMPETENT CUSTOMERS!!!! ALWAYS BUSY!

Explore other reviews about GEICO

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Collaborative, kind culture in office

Cons

No hybrid work arrangement; base pay could be more competitive

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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