Pros
- Competitive salary. - Internship program focused on professional growth, public speaking, and developing solutions to real business problems allows you to get your foot in the door for the Management Development Program.
Cons
- Training is cut far too short, includes time on the phones handling real claims, and trainers often either do not have the answers to your questions or seem to be annoyed when you ask them. Overall, it feels rushed. - Thrown onto the phone 2-3 weeks after starting - coaches are there to help but you're pretty much on your own when talking to the customer. A very short amount of time is allotted for holds and calls come in one after the other leaving very little time to ask questions about the various situations you deal with in claims (that were never discussed in training). - Negative classroom-like environment. - Drama. - Micromanagement to the extreme in every sense of the word. - Management Development Program feels more like solely being a customer service representative, you are years away from becoming a supervisor - not very motivating. - Extremely high-stress environment, not for the faint of heart. - Achieving success in claims will largely feel out of reach if you're not 100% comfortable talking on the phone, multitasking while on the phone, dealing with high stress and emotional situations plus constant critique every day. - To be successful in this job you must not let anything bother you so that you can go home and sleep peacefully at night. - The stress of this job took a toll on my physical & mental health, and therefore I had no choice but to leave.