CSR - Customer Service Representative GEICO Employee Review

2.0
Jun 29, 2021
Recommend
CEO approval
Business Outlook

Pros

Management is Supportive, amazing team mates, and excellent benefits program

Cons

The level of responsibility is in no way congruent to its pay. You’ll spend the first month and a half cramming for the state license exam, and if you don’t pass- you don’t get the job (unless the score is close, they’ll let you retake if close; at your expense tho) You will be learning 1-2ch a day, with tests the next morning. This makes your 8hr learning day into a 10-13hr day studying if you know little to none about insurance. The next month in and half is cramming all the online material and software applications- learning all the legalities in the world of insurance in each state in your regions. How to speak w/ your guests,, and Oh soo much more. This is all doable for sure,, but when you see a sign at your local McDonald’s hiring for a drive thru cashier for 1.25 less an hr; it hurts your heart a bit. Welcome to corporate America; we will never change.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting problems to work on. Good benefits. Decent pay.

Cons

Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months. Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload. Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough. There also wasn't much diversity.

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