Change is not always good. - Customer Service Representative GEICO Employee Review

What you don't see is the underbelly. The behind the scenes like associate satiafaction. Profit is 99% of their priority with 1% being turnover. The demands of agents vs the reward is not there any more. Been there a long time and the "changes: some of the new higher-ups have made do not make me feel valued. I feel like I'm easily replaced with a malleable robot they train new. No matter how hard I worked and dedicated myself to be the ideal employee, the constant threat of write ups for not meeting certain "metrics" and the threat of losing WFH ... the goals, while attainable are stress inducing and the fear of losing a good paying job keeps folks in compliance. They don't do profit sharing any more. So realistically, they aren't better than any other employer. They used to be. I used to feel like an asset. Now I can't wait to move on, I'm even willing to take a pay cut (within reason) to get away. Now they are taking away the option to work from home after so many worked themselves weary to "earn it." Goes to show they aren't really listening. They are losing customers over these huge price hikes. We're gonna end up like 90s GEICO if someone doesn't reevaluate Mr. Combs' ideas.