Pros
- Good pay - Good opportunity for a foot in the door for people without prior office work experience, as at the time I was hired their most important requirement was just some sort of customer service background, even if it was retail or something - good benefits
Cons
- incredible amounts of stress from both handling customers and unreasonable management metrics - horrible handling of WFH for the COVID pandemic. they were more concerned about numbers than any individuals safety, and would withhold informing employees that someone in their dept had tested positive when they returned to the office, to "keep people from panicking" - terrible communication between various departments meant more upset customers - subpar training. was frequently told during training that if I had questions I would "learn when I was out on the floor". what this meant is that I was going to possibly get an answer, most likely incorrect or outdated, from a coworker who heard it from someone else, etc. - "low cost provider" was a phrase management liked to use, but became a sarcastic thing to say when things when wrong because people couldn't be assed to do things right