Pros
Remote work, good supervisor if you're lucky, good colleagues
Cons
Where to start....horrible health insurance and high premiums/copays/coinsurance on the employee, not all federal holidays observed, antiquated paid time off accruals (begins after 6 months and up to 10 days max unless you are grade 68 or above) technology that rarely works, reports that are known widely to be inaccurate used to determine merit and employment, regular roll-outs of new features to adjusters without resolving bugs first, lack of collaboration/communication between departments - in fact their objectives are usually at complete odds with each other, adjuster directives and instruction different from what the customer views online or in app about the process, customer service not trained in what the different assignment types are and causing confusion with customers, very inefficient processes, somehow no standard operating procedures in different assign types which is mind boggling for a company that has been around as long as they have, expectations/responsibilities will change depending on management and even at the supervisor level yet adjusters are measured against each other as if all is equal, hunger-games type work environment with visible to all metric scoreboard where your job is more secure the more your colleague fails - this obviously does not promote a collaborative/helpful work environment.