Would not recommend - Customer Service Representative GEICO Employee Review

1.0
Dec 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Nice salary and incentives, great open door policy, upper management is very approachable. that is about the only pros I can think of about this company.

Cons

Very strict scheduling, little to no flexibility. Unrealistic expectations then when you don't mwet them while you are doing everything you shold be doing, they offer no feedback and you are still penaized. customers talk to you any kind of way and you're supposed to just take it. Way too much stress for job title. If money is your sole motive and you can take being told how you need to always do better regardless of how hard you try, then go for it. There is a reason why they have an extremely high turnover rate.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting problems to work on. Good benefits. Decent pay.

Cons

Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months. Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload. Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough. There also wasn't much diversity.

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