Pros
- Downtown office - Coffee bar - Unlimited PTO (But basically no holidays off.. and very inflexible schedule) - Access to Gym in the office - A lot of fun coworkers, young environment and a great place to make friends in your 20s! -Great first step to stay in for ~ 1-2 years to get comfortable in Austin then get out.. - OVER TIME PAY (god knows you'll work it! ) - Can make experience from this role relevant in other fields - Can work from home from time to time (but you are still completely glued to your computer for 8 hours at a very minimum) - Starting pay $43k, Senior associate promotion pay $48k, and make time and half for OT. Salary is actually very decent for the extremely easy, mindless work. -401k contributions -Offers insurance
Cons
The Project Support Specialist or Engagement Coordinator role is not meant to be in for any longer than 2 years. After about 1 year, you've learned everything possible. There is absolutely zero room to creatively solve problems. They train a team of 25-40 to be complete robots. They want every single person to be the exact same, which is great for continuity for the users, but can be a miserable environment to work in. Additionally upper management does not receive feedback well, project support specialists bring very legitimate concerns/problems to the table, and the VP shuts them down immediately, gets extremely defensive, and makes PSS feel dumb for asking questions. They say they want to help with mobility and switching departments/roles, but it's usually too late as you have to wait 12-18months to even have that conversation. At that point most people in the project support role are burnt out. The metrics for this role are absolutely BOGUS and do not at all reflect the work/quality of the project support specialist. Granted they are just recently developing metrics for this role, but then there should not be that much weight put into it. NOTE--This role is essentially scheduler/customer support. You will work on tickets out of a queue, make phone calls, schedule calls, tick off CEO's by yanking them around and gathering availability/canceling and rescheduling on them. If you're considering other roles at GLG I would recommend applying to those over Project Support Specialist/Engagement Coordinator.