Pros
There are nice co-workers to work with.
Cons
The management has exceptions that are not obtainable. Home Office has way too many in house requirements for reports. They have a report that they run every Tuesday. The management wants to be sure that the reports are perfect. If so, they feel that they are meeting the goals that they are doing well. In the meantime the examiners can't keep up with work that is not on the weekly report and management does not offer any solution. It is "Fly under the raider" attitude. Everything else can go unattended. The client is not getting "A" service as they claim. The attitude towards working extra hours is expected in order to keep up with extremely heavy work flow. Told that with more work comes job security. Employee's can't voice their concerns about not being able to service the clients according to best practices. If you voice your concerns, you get brushed off by stating that everyone should be happy to have jobs with todays economy. They do not meet best practices.