Pros
Best place to learn Freedom to work Best Processes with well designed systems Freedom to take initiatives Management gives higher responsibilties, if you are willing to accept
Cons
Low / middle level mamagement is compromising on quality while recruiting new people as Genpact pays worst compensation when compared to industry. This results in running the process with people who have less analytical / communication skills and low attitude. This in turn creating pressure on the supervisors. Again some of these supervisors are in turn internally promoted bsed on vintage, who are not at par with the role. If this situation continutes, after 3 years, one can see processes going back to the customers. The current compensation policy of Genpact is short term oriented. One day, it may question the business existence as the company is in BPO industry, which is based on people. Standard Operating Procedures (process documentation) can not replace human inteliigence