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      Glassdoor

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      Glassdoor reviews

      No Transparency - Customer Success Glassdoor Employee Review

      1.0
      Sep 10, 2020
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and a nice office space.

      Cons

      Leadership is horrendous and no one seemed to know what was going on and where the direction the company was heading. For a company that prides themselves on transparency, Glassdoor handled mass layoffs extremely poorly. Glassdoor also lacks communication across teams and in general teams did not work together cohesively. Just a few weeks before laying off around 300 people in May, Glassdoor wasted everyones time by moving forward with an annual sales kick off meeting called SKO in which they reassured employees their positions are safe during the hardships of COVID-19. Glassdoor is a lackluster company and ultimately felt like a sinking ship. Don't waste your time applying to this company- there are much better companies out there that actually value their employees.

      avatar
      Glassdoor Response
      5y
      Dear CS Alum, I’m sorry that you were personally impacted by the company layoffs from earlier this year - it was difficult and upsetting to say goodbye to many good people from Customer Success (and more broadly in the company) linked to the impact of COVID-19. I know that the announcement of layoffs came as a surprise to many people and I agree that as a leadership team, we could have been clearer at communicating the acute impact COVID was having on global hiring and the resulting risks for our business. The engagement of our teams and your experience at work is a priority for me. I read each response to our quarterly engagement surveys, respond personally to each Glassdoor review and our leaders carry quarterly goals for implementing plans designed to improve the experience of their teams. There’s no doubt there are a number of areas where we can improve, but I am committed to understanding the issues and making the changes that take us in the right direction. I appreciate you taking the time to share your perspective on this. - Chris, VP Customer Success

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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