sales - Customer Support Glassdoor Employee Review

5.0
Mar 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Excellent place to be with supportive colleagues

Cons

It is busy with lots of priorities but good team spirit

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Glassdoor Response
4y
Thank you for sharing your thoughts with us. We take your feedback very seriously, and are glad to hear your team environment has been a positive one. We also appreciate the perspective that it can get busy at times. Addressing heavy workloads is a key priority for this fiscal year as we continue improving the Customer Success employee experience, and we would love to hear feedback on progress in the coming months through the many channels at Glassdoor that are available for you. - Kira Kinnare, Director of Customer Success Operations

Explore other reviews about Glassdoor

5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

Cons

I cannot think of any cons.

2.0
Feb 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

Cons

During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

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