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      Glassdoor

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      Glassdoor reviews

      Great Culture and Mission - Enterprise Customer Success Manager Glassdoor Employee Review

      5.0
      Jun 27, 2022
      Enterprise customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor walks the walk! The company follows through on its mission by implementing transparency in the workplace. Leadership truly cares about its employees, listens, and incorporates feedback. I feel very fortunate to work here!

      Cons

      Some growing pains with the partnership with Indeed, and clients sometimes are frustrated that they still need to go to two different profiles to update, but hopefully, the process will be further integrated soon.

      avatar
      Glassdoor Response
      3y
      First, I appreciate you taking the time to share your experience. I'm encouraged by your sentiment of ""Glassdoor walks the walk."" Having been at Glassdoor myself for many years, this resonates with me as well. I'm so glad to hear that you are feeling seen and heard by the leadership group. Speaking specifically about CS, employee feedback is the key driving force behind how we focus our efforts in improving employee experience. Keep sharing and helping us be the best CS team possible! As for your feedback on our partnership, we've heard this from our teams and customers and it's the highest priority for Product. They are currently building the integrated experience so customers don't have to dual post and I, like you, am looking forward to being able to share a streamlined experience with customers. - Kira Dewey, Interim Head of CS

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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