Pros
When I joined, we were a young, resilient, determined group of very smart individuals. The scale we were operating on made it very easy to feel as if there was some tangible impact. As people were let go or moved to other companies, it opened up a lot of opportunities for people in the early-mid portion of careers.
Cons
The business model was so clearly designed around things entirely out of our control, so when Carriers decide they don’t us to be allowed to sell their products for them we aren’t really able to do much to offset that loss. Every attempted pivot to diversify income streams demonstrated that this system wasn’t going to work for us without an administration that encouraged health insurance carriers to invest in expansion. Constantly changing priorities, no gaps in between mission critical objectives, we were almost always on fire and being asked just to hold on and bear with management.