I'd only return if someone else doesn't hire me (And I might still prefer Starbucks) - CSA - Customer Service Associate Goodwill Employee Review

1.0
Feb 22, 2026
Recommend
CEO approval
Business Outlook

Pros

- They hire nearly on the spot - They train quickly

Cons

- They train quickly. Do you get the full role quickly? Sure. Do you get thrown into the deep end with next to no additional help or answers to your questions, and left to get in trouble when you inevitably get something wrong because you're left to your own devices? Absolutely. - Management is awful. My coworkers and I (age range 18 - 20) got sexually harassed by one of our supervisors, and instead of doing anything, the supervisor got "a stern talking to" and could go about her day. Being around her now has me genuinely stressed to the point where I can't even shop there, because I'm not sure if she'll do it again. - Management will NOT protect you if a customer is upset. Even though I was technically in a position of power, management would break their own policies just to make the customer happy. (Fun fact, the customer would still write a bad review later) - They promise a good raise during the interview, and then don't tell you the inevitably disappointing news when you're already at the cap, but making less than the people "below" you. If you see everyone around you getting a raise, but don't see a raise yourself, you have to breech the question to be told that you're not making anything more. - Not welcoming to physical disabilities. I have some issues with my bones that make it hard to walk at a brisk pace sometimes, but I was forced by a manager to disclose what my specific disability was, just to get her to stop calling me a child because I couldn't walk at the pace she wanted me to that day. - If you work full time, you're working F U L L T I M E. I was consistently asked to clock 50 hours a week, because managers wouldn't come in to fill empty roles when people called out sick

Explore other reviews about Goodwill

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and the pay

Cons

Nothing bad to say about it

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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