This job is misleading - Customer Service Manager (CSM) Goodwill Employee Review

2.0
Nov 21, 2020
Recommend
CEO approval
Business Outlook

Pros

If you have good cashiers, D.A.'s, and good assistant/store managers your experience will be tolerable.

Cons

Underpaying job for the responsibilities you have. By title its customer service manager but what you actually do has little to do with that. You're in charge of tidying up the store, counting money several times throughout the day, making sure a certain amount of money is in the safe, doing cash drops, writing the amount of money that you put in the safe on a paper, and more. I get paid 13.25 and on paper I'm supposedly working 40 hours but be prepared to work far more. For me at least I'm a closing manager and I'm responsible for too much with measly pay.

Explore other reviews about Goodwill

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, good team, flexibility and decent work

Cons

Dusty sometimes and some of the stuff can be gross but that's just part of working at a thrift store, having to handle that stuff

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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