"Advancing the well-being of persons with barriers to independence...or that's what we used to do" - Anonymous employee Goodwill Employee Review

3.0
Oct 16, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is definitely room for advancement. This company likes to promote from within, even if the applicant is underqualified. Awesome Paid Time Off system - 12 days in your first year, 28 by the 8th year. Decent pay for retail but falling behind due to over spending on expansion which leads to unrealistic budget expectations and frozen wages.

Cons

The "mission" is becoming less visible and less of a focus for the company. Most stores don't have clients working in them anymore, which was formerly the best part of the job - working next to clients with special needs. There have been no bonuses or raises this year due to "not meeting key performance indicators" which translates to "we miscalculated how much our renovations would cost in our upper management offices and now the hourly employees will have to sacrifice some wages until we're back in the black".

Explore other reviews about Goodwill

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I get paid consistently. I don't have to stress about restraining people or raising my voice. My clients are friendly.

Cons

The pay is that good. I have to travel to NYC every day.

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Work fulfilling both physically and socially, dealing with donors and fellow employees for this retiree and former legal and business professional.

Cons

Creepy, clannish, petty, and cultish management is more interested in humiliating others under the guise of "following rules" many of their own making than in ensuring that the work facility is properly equipped to handle daily workflow. Communication nonexistent. Managers pop in and out, apparently stationed at some secret location.  Robotic replies to legitimate work questions when they weren't out-and-out nasty.  I've occasionally dealt with this sort of folks, but never an entire collection of them cheering each other on as might appear in some deleted scene from "One Flew Over the Cuckoo's Nest." Poisonous and bizarre. Recommended only for the Abnormal Psychology student.

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