Store Manager - Store Manager Goodwill Employee Review

3.0
Jan 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Help people, not rigid structure-autonomy to manage, caring people, programs offerred, second chances, different everyday - more challenging than traditional retail.

Cons

Always reactive, not enough upper management getting their hands dirty, supporting poor people by continuing to pay them an unlivable wage isn't supporting them. Management turnover really high, overworked. No time for family balance, denied vacations. Lack of realistic perspective by senior leaders of what operations takes to be successful. Get in, build yourself IF you can stay long enough and suffer through, then get out and go elsewhere!

Explore other reviews about Goodwill

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, good team, flexibility and decent work

Cons

Dusty sometimes and some of the stuff can be gross but that's just part of working at a thrift store, having to handle that stuff

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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