Pros
Great Benefits, Monday- Friday schedule
Cons
They don't care about building relationships with the customers, they will fire you in a heart beat, as they have training classes on standby. The work environment very militant, you come in put your head set and have to meet your dials and minutes as they pull you off the phones consistently for meeting but do not adjust the metrics. You will get written up if minutes and dials are not met. No flexibility at all, if you get in a car accident or have a flat tire, that will be an occurrence, that is Graingers "NO FAULT" policy. The goals they give you cannot be justified or shown to you as why you must hot that very high number. There is no way to track where you are with this goal either. Your ability to hit a goal is based on the type of accounts you get and the season for that particular company, some are good some never stand a chance. They will tell you otherwise. This is not a place to build a futre because I have seen them fire good workers left and right for the dumbest reasons, this company has no heart for their employees. Find another place to work. You will be miserable, oh and your customers laugh when you try to INTRO call them because chances are that customer has gotten that call from someone like you many times in less than 2 years. Also you have to compete with ZORO, Grainger's other company who is under priced so customers go there instead of you, therefore making it harder to reach that goal! Your WELCOME!