Take this job at your own risk. Definitely just a stepping stone. - Inside Sales Representative Grainger Employee Review

1.0
Mar 29, 2023
Recommend
CEO approval
Business Outlook

Pros

*Entry position to sales *When it’s good it’s good and if you end up with a manager that cares then you will have the best career here. *Eye insurance is great *Three flex days a quarter to be able to work from home when needed.

Cons

*If given a good book of business you thrive if your book of business is not set up correctly then you run into issues daily which leads to customer frustrations and drop in sales. *Accounts are not integrated correctly with customer systems which leads to sales issues and customer frustrations. *Emails and text messages are not taking into consideration as interactions with customers however most customers prefer email since most customers are working on the job. Very out of date with how customers like to interact. *Managers are not prepared for role nor read sales governance to know how to help sellers get paid resulting in outside sellers able to steal money from inside sales. *No room for growth and they sell the employee overturn as promotions for other roles when they actually just need to fill the position and move people around to look like promotions. *Managers are promoted to other positions/roles when there is conflict other than firing them even when they have HR complaints about them. *Company as a whole treat inside sales department horrible and as the lowest of low when this department makes the most money for the company. *Compensation for the amount of work they require if you. *This is a glorified call center with more focus on the dials and mins vs. sales *When I first started this position I was told I would be able to manage my own business but in actuality call blocks are required and focuses are not focused on the customer. *Hybrid schedule for a position we sell virtually to our customers.

Explore other reviews about Grainger

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Having worked for several other companies throughout my career, I can honestly say that Grainger provides the best employee training and development I've experienced. The amount of time, effort, and resources they invest in helping employees succeed exceeds every other company I've worked for combined. Grainger is committed to making sure everyone has the same opportunities to learn, grow, and advance. The company provides the tools, training, and support needed to build a successful career. The opportunities are there for everyone—you just need to ask questions, take initiative, and seek them out. Managers and teammates are supportive, and the overall culture encourages continuous learning and personal growth. In addition to the excellent training, Grainger offers a positive work environment, strong benefits, and a culture built on teamwork, safety, and customer service.

Cons

As with any large organization, some processes can take time due to multiple levels of approval. Workloads can also be demanding during busy periods, but the support from coworkers and leadership helps make those times manageable.

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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