Decent place to work if you like call centers - ISA - Inside Sales Agent Grainger Employee Review

3.0
Jul 10, 2025
Recommend
CEO approval
Business Outlook

Pros

They are very good at giving you proper training and recourses to succeed. Starting pay us decent. They give you full Benefits on day 1.

Cons

Daily metrics, this is something that can be demoralizing even if you are doing well. At some point, you just dont want to hear about it every day. They also seem to focus too hard on call time and dials rather than sales which makes no sense when hiring for a sales position. The commission is TERRIBLE. You will have a book of business worth around 3mill but will still need to make sales to earn 950 extra. Which is taxed and placed on a regular payroll check so you barely even get that "bonus".

Explore other reviews about Grainger

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Having worked for several other companies throughout my career, I can honestly say that Grainger provides the best employee training and development I've experienced. The amount of time, effort, and resources they invest in helping employees succeed exceeds every other company I've worked for combined. Grainger is committed to making sure everyone has the same opportunities to learn, grow, and advance. The company provides the tools, training, and support needed to build a successful career. The opportunities are there for everyone—you just need to ask questions, take initiative, and seek them out. Managers and teammates are supportive, and the overall culture encourages continuous learning and personal growth. In addition to the excellent training, Grainger offers a positive work environment, strong benefits, and a culture built on teamwork, safety, and customer service.

Cons

As with any large organization, some processes can take time due to multiple levels of approval. Workloads can also be demanding during busy periods, but the support from coworkers and leadership helps make those times manageable.

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