Thank you, Gusto! - Anonymous employee Gusto Employee Review

5.0
Jun 6, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Great management: Gusto has a really robust management support and training program, with ongoing work groups for managers to continue learning from each other. Management philosophy can make or break the work experience at a company, and Gusto has honed an excellent philosophy of self-awareness, driving the business, and building the team. Managers here truly empower their teams! * Unique position: Gusto has an powerful and thoughtful product, and is in a really great position to improve the way MANY people work and run businesses. * Meaningful benefits: The benefits are clearly rooted in Gusto's values, and create a really supportive and inclusive environment. Some great examples: inclusive fertility benefits, a "Fly Away" ticket on your first anniversary (that you have to use before your second- Gusto actually wants you to take this vacation!), catered lunch with great options for different diets/allergies, opt-in dinner (there's no pressure to work late, but you're covered if you do), and fully-covered health insurance for all employees. * Thoughtful career development: Gusto has the best performance review process I've experienced, and managers value and promote career development throughout the year (not just right after your reviews).

Cons

* No 401K matching (used to have it, then it was temporarily discontinued), but it's expected to come back in the near future * Gusto is going through some expected growing pains; we're growing fast and maturing in how we operate. Embracing change can be hard, and the start-up environment isn't for everyone.

Explore other reviews about Gusto

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

1
2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

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