Don't be fooled by the "amazing" benefits - Account Associate Gusto Employee Review

2.0
Dec 26, 2018
Recommend
CEO approval
Business Outlook

Pros

-Free lunch - Flexible work hours -Frequent company events

Cons

-No vacation time. Don't be fooled by the "unlimited" vacation time. You will never get it. You will work, work, work, and wonder when that vacation time is coming, and then it will be back to work, work, work. - Your job description will not be what you are doing. - You won't be able to take your first year "fly-away" because your time off will be black listed. Unless you plan to take off during very specific times in the summer, forget about it. - Your salary does not match the amount of responsibility you will have. You will take on the workload of an account manager (usually paid between 60-70k in the Denver area), but be paid at an associate level - Despite being a theoretical owner in the company, you will have no idea what is going on with management - A very "clique" high-school environment. Many individuals with inflated egos who make others feel inadequate. If you were not part of the "in" crowd in college or high school, you're going to have a hard time fitting in here - A shocking lack of diversity. Coming from a lower-middle income family, an example of individuals who would benefit from small-business support that Gusto provides, you will find very little of this at Gusto. Think of an ivory tower. That is what you will find. I have encountered nobody from a similar upbringing at Gusto. - No matching 401k. With the vesting in stock, this is almost understandable, until you learn you are not fully vested until your 5th year - Your work will be an albatross around your neck. There is no escaping it. It may seem like a salary job, until you see the wage paycheck. Be prepared to constantly check your email and internal messaging system, even on weekends, evenings, and on holidays. Again, this would be acceptable if expectations were set beforehand and wages were set at what a standard salary job is in the Denver area. - Your career opportunities will never be clearly defined. I have not been employed at Gusto for a long period of time, however, more tenured employees have expressed that that there is a cloud around future career opportunities. - Work-life balance is abysmal. Unless you are single and have nothing else to do, you will be hard-pressed to find time for your out of work life. Gusto will be your life - at an entry level pay. Unacceptable unless you have never had a job. - If you are right out of college, this may seem like an amazing opportunity. However, if you have had a job in the finance industry, particular in the Denver area, you will quickly learn how abysmally underpaid you are at Gusto

Explore other reviews about Gusto

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, everyone is there to help

Cons

None so far, still pretty new

2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

7
See reviews by: Helpful|Rating|Date|All