I hate it here - Customer Service Representative Gusto Employee Review

1.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

They keep talking about providing lunch when we go back into the office like that is the most groundbreaking perk to provide while exploiting their employees.

Cons

I wouldn’t recommend working here or using this platform if you are a small business. Myself and everyone I know here is looking for new jobs. It feels like no one has any idea what they are doing here. The management staff is really young, most are first time managers I’m assuming and it really shows. Despite having a young management staff it is almost impossible to move up. If you ask about career pathways they just kind of shrug their shoulders. They are forcing the majority but not all of their staff back to the office. Rules on this could be different even if you are in the same position which isn’t fair in my opinion. They give little to no real feedback but are somehow micromanaging. I’m not sure how that is even possible. The work is really hard, and even harder given no training at all. Unlimited PTO sounds amazing however it’s really difficult to use that when they are constantly requiring overtime. I didn’t even know it was legal to require OT but it is and you can expect that often. If you are going to require someone to work 50 hours a week you should probably make them salary and pay them what they are worth. There are so many other jobs with better pay and better cultures. My only advice is to not work here.

Explore other reviews about Gusto

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, everyone is there to help

Cons

None so far, still pretty new

2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

7
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