Don't be fooled by lunch and snacks - Customer Experience Associate Gusto Employee Review

1.0
Nov 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Lunch and snacks Health insurance

Cons

This place used to tackle their problems head on and for the last few months they ignore warnings from tenured employees and when I say toxic positivity, I mean it. Lunch is not the saving grace of being understaffed with bad tooling while leadership tells you how set for success you are. Gusto's culture has also shifted heavily in the last year and leadership has yet to acknowledge that, which is frustrating. This is NOT a place where work empowers a better life, which is supposedly our mission. You will not have enough support or tools to do your job effectively. If you are looking for growth, do not come here. Gusto does not value their internal talent at all, you will not move up at this company. Loyalty to this company does not matter to them, you are disposable and they'd rather hire externally than invest in their talent. I had high hopes for Gusto and I'm shocked this is the review I'm leaving but they did not invest in the people that have been here through tough times. They used to have a value that says "do the right thing" and you'll notice I said used to. Really disappointing how this went.

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5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

9
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