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      H&R Block

      Engaged Employer

      H&R Block reviews

      Good side job - Client Service Representative H&R Block Employee Review

      2.0
      Jan 27, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible(ish) schedule, nice coworkers, paid training, and they care about scheduling you to a location close to you.

      Cons

      - Didn’t have my schedule for the upcoming week even at the end of the current week - Scheduled for 3hr shifts and didnt know until a few days before, no one gets 8hr shifts. - To clock in you have to sign into a slow computer which takes about 15mins of your time that’s unpaid - CALL CENTER! Lots of calls!! All the time and I did NOT like that. If there’s no appointments you’re calling people to make an appointment. - Lot expected of you for $15hr - Worked by myself my 2nd day…

      avatar
      H&R Block Response
      5mo
      Thank you for sharing your experience. We’re glad to hear you found flexibility and supportive coworkers, and we appreciate the candid feedback about scheduling, workload, and onboarding. We are always looking to continue working to improve the experience for our associates

      Explore other reviews about H&R Block

      5.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work during tax season

      Cons

      Not available year round for most employees

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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