Great schedule and flexible management, but outdated software - Front Desk Receptionist H&R Block Employee Review

4.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-Great coworkers -Schedule is set 2 weeks ahead -Management is flexible and understanding -Room to pickup extra shifts -You could complete the free tax course and work to be a Tax Professional within 6 months -The water is cold and refreshing

Cons

-Software was outdated, in need of a modern refresh -Understaffed at some locations -Rarely any coffee pods in the break room

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H&R Block Response
1w
Thank you for your feedback about manager staffing to improve communication and guest satisfaction. This is very helpful as we try to continuously improve. We are happy that you enjoyed the flexible schedule and the ability to become a tax professional. We will be passing your feedback to leadership.

Explore other reviews about H&R Block

5.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work during tax season

Cons

Not available year round for most employees

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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