Poor Management - Anonymous employee H&R Block Employee Review

3.0
Apr 6, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Lots of training - Was able to work on homework during downtime - Given lots of responsibility - Team was great

Cons

- Was supposed to be part-time but almost always scheduled full- time hours - Not much support from management - Customers can become extremely upset and aggressive at times

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5.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work during tax season

Cons

Not available year round for most employees

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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