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      H&R Block

      Engaged Employer

      H&R Block reviews

      Ok job for part-time seekers - Customer Service Representative H&R Block Employee Review

      3.0
      Aug 19, 2020
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good opportunity to work overtime. You do get sick time as well. There is opportunity to come back as Tax professional if you exceed expectations.

      Cons

      You will be required to make cold calling to customers in their database system. Be prepare to deal with angry customers and out-bound calls. The company, at the time, didn't have a standard tax filling price which made it impossible to answer customers questions. Tax professionals were the only ones that could provide an estimated filling price, but they were busy and could not or didn't want to answer this type of questions. They pay was minimum wage.

      Explore other reviews about H&R Block

      5.0
      Jul 1, 2026
      Multi office leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Enjoyed learning alot; they had great systems

      Cons

      Only temporary, would prefer permanent.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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