Just another minimum-wage job - Customer Service Coordinator H&R Block Employee Review

2.0
Mar 17, 2010
Recommend
CEO approval
Business Outlook

Pros

It's a fantastic networking opportunity, particularly if you're in college. A lot of the tax pros have "real" jobs outside of H&R Block, providing a great opportunity to learn more about some the fields in your geographical area. Free tax return was kind of neat. If your taxes are relatively straightforward though, then it's just a wasted perk. Working in a mall provided great 'scenery' if you know what I mean.

Cons

The pay is awful, and there's no real incentive to move up in the company because they're closed 8 months out of the year. Even if you move up to tax pro, you still don't make very much. A lot of mandatory training and seminars for a four month job. Occasionally cranky customers who don't understand anything about taxes.

Explore other reviews about H&R Block

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

If you get in the right office you can have amazing coworkers and can learn so much. You can gain a ton of experience and knowledge if you are willing to work and collaborate with other preparers. Training is robust and is there for you to utilize and work your way up to higher salary. The potential to earn a full years salary working for half the year once trained up to a higher level and build your book of business.

Cons

Communication is often not the best and in the offseason you are off boarded or get reduced salary and only work a day or two a week

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