As a long time emloyer - Office Manager III H&R Block Employee Review

3.0
Dec 29, 2014
Recommend
CEO approval
Business Outlook

Pros

You can choose your own hours, and get to keep up with your client base. You really get to help people save money and teach them healthy habits to prevent paying more in taxes and budgeting for the future year. That aspect is rewarding.

Cons

They are putting more and more responsibility on the office managers and tax pros. It is becoming more of a corporate retail environment focusing on revenue. That is important, but they just don't pay the office managers enough for all the new responsibility. They want to be "year round" but don't want to pay office staff for year round to make them valued, and their skill valued. My biggest issue is I have over performed, led my teams to double digit growth repeatedly, and have no career path. They are hiring District General Managers more from the outside and not valuing the team that has been serving them for years and years. It is a sad problem and they will lose my expertise leadership to another company. And I really do love my job and my clients! The only reason I can't give them a 5 is I really want growth path and opportunities. Very few full-time opportunities at this company as it is seasonal, and I have yet in my 10+ years see anyone that started as a tax pro move up past office leader/manager and it isn't because there are not people, GOOD , GREAT people that want to!

Explore other reviews about H&R Block

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I could go on and on with an endless list of pros working for H&R Block but I list a few that stands out: 1. Management (Both in-office and district-wide) want to support your ability to build a book of business. Before the end of January, I was transferred to high traffic offices with better new-client potential. 2. Most senior and more experienced tax pros are willing to help and supervise you. 3. A great first job in a professional setting (Especially for someone who did not have the opportunity to do an internship). 4. Job helps you develop tax expertise as well as giving you call center, data entry, upselling, client service and financial advising experience. 5. If it's not your first tax season with the firm, you are eligible for an end of season commission (Depending on amount of revenue you brought to the company) in addition to the base pay you recieve as pay for weeks and hours worked.

Cons

It's seasonal. You are not eligible for a potential end of season commission if it's your first tax season. You also have to reapply before training begins again around 4th quarter of calender year (Although bear in mind this is due to the continuing education requiremnts of the tax preperation/ tax advisory field in general).

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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