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      H&R Block

      Engaged Employer

      H&R Block reviews

      Disappointed - Customer Service Professional (CSP) H&R Block Employee Review

      1.0
      Jan 5, 2023
      Customer service professional (csp)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The reputation of the company and it's starts. Meet great people since I've given them by business for the past 6 years.

      Cons

      The location (Ladera Heights, CA) I was to be working at had very disorganized management. Everything that was verbally didn't coincide with their actions. I started getting weary when after a meeting wasn't even introduced as a new employee as the others. Also by start week still unsure if I would be put on the schedule...after it was made clear during a Zoom meeting we would know in the next few days. An unorganized environment is a huge red flag anywhere one might work.

      Explore other reviews about H&R Block

      5.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work during tax season

      Cons

      Not available year round for most employees

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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