You have to really want to work there. - Anonymous employee H&R Block Employee Review

2.0
Sep 30, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The employees I work with are amazing. My manager is amazing. Love the flexibility. They pay for ITIN and Ctek

Cons

#1 The training is lacking, it is forced at the end of the year when most of us are busy with holiday plans. #2 Barely anything during the summer, not really clear as to what we need to do to move up levels. #3 the Rara! meetings pushing us to sell....sell...sell....get really old. Supposedly we make bonus for selling....I have yet to see this, even though I have been one of the top sellers. #4 Some of our managers need to learn people skills. #5 The pay scale is pitiful and complex. #6 To force us to hit the pavement and bring in customers, that we are our own contractors and then give us W2s and tell us that we cannot take our clients when we leave is a little bit of a contradiction and laughable.

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Pros

Great coworkers and enjoy helping clients

Cons

Long hours, especially at the end of tax season

3.0
Jun 23, 2026
Recommend
CEO approval
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Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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