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      H&R Block

      Engaged Employer

      H&R Block reviews

      Seasonal-Overall great place to work! - CSP - Client Service Professional H&R Block Employee Review

      4.0
      Jun 25, 2024
      Csp - client service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management will help you learn most of what you need, there's a few things you'll have to pick up as you go. Training was comprehensive, online courses. I learned a lot Vibe of the office was mostly great, there were some stressful days as expected

      Cons

      I didn't have any real complaints from working there other than the customers. They can be extremely rude when you're just trying to help My interview process was alright. Mine was a unique situation because someone accidently reset my probationary period- which is not the norm, so I had to wait longer to get hired.

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      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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