It's retail! - Office Manager H&R Block Employee Review

3.0
Jun 6, 2025
Recommend
CEO approval
Business Outlook

Pros

I enjoyed the flow of the day even around mid April! It was busy but not overwhelming in the office that I was in.

Cons

I did not realize it was a retail business - which has a whole different flavor than professional. The people who have been with HRB for a long time have noted that the culture has changed - they used to pour more into their employees and take care of them; now the employees take care of employees.

avatar
H&R Block Response
1y
We appreciate you for sharing your experience and observations. We're glad to hear you enjoyed the pace and structure of your workday, even during the busiest parts of the season. Your feedback about evolving culture and the importance of hands-on support is appreciated and will be shared as we continue to focus on strengthening leadership engagement and employee development.

Explore other reviews about H&R Block

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers in the office

Cons

Low volume of tax returns

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

See reviews by: Helpful|Rating|Date|All