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      H&R Block

      Engaged Employer

      H&R Block reviews

      Not a fan of the culture - Franchise Development Director H&R Block Employee Review

      3.0
      Jul 14, 2025
      Franchise development director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has longevity in the market and great name recognition. The tax professionals and franchisees that are the engine of the company are dedicated and great employees. The company has a strong focus on continuing education.

      Cons

      Layoffs in May are a common theme. As soon as tax season ends, the corporate staff start walking on eggshells. Even in years where the tax season went well, you can count on "right-sizing" occurring. Too much institutional knowledge is swept out the door on an annual basis. It doesn't seem like poor performers are the ones targeted for layoffs either. In their most recent wave of firings, employees who had just finished Block School (training offered to select few who are identified as future leaders in the company) were let go. Their actions do not match their mission statement. Check Linkedin every May for a new group of now former HRB employees announcing their departure.

      avatar
      H&R Block Response
      11mo
      Thank you for sharing your experience. We're glad to hear you valued the company’s strong brand, culture of learning, and the dedication of our tax professionals and franchisees. Your feedback regarding workforce planning and alignment between leadership actions and values is important and will be shared with the appropriate teams as we continue working toward greater transparency, consistency, and long-term associate engagement.

      Explore other reviews about H&R Block

      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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