Pros
Great pay, Flexible Schedule, Bonus Checks, Nice employees, Great Discounts. The training is very rigorous and helpful making it a wonderful first job experience as it teaches you the values of customer service. The pay is above minimum wage and the hours are very flexible with managers the stick to your schedule. Friendly business with great values with a lot of room to move up in the company. Nice break system with pay and laid back managers.
Cons
Demanding, Strict, Difficult hour consistency, Managers play favorites, Many lazy workers, annoying customers, Boring. The job is very demanding since customer satisfaction means working above 110% for long hours at times. The purpose of the VIC Card and keeping the customer satisfied can mean sacrificing personal dignity to rude customers. Managers play favorites, promoting those they are "friends" with rather than those that work hard. Many employees are lazy leaving all the slack on the hard working employees who have to pick up the demanding slack and impatience of customers while the managers do nothing to correct this. Customers are often lazy and the work can become very boring doing the same things for hours every day. The work is fast paced, with managers demanding fast work at all times which can become to much during busy times.