No Life, No Respect, Anxiety Driven Job - Customer Service Manager Harris Teeter Employee Review

This is the worst company I have ever had to opportunity to work for. Sure the pay is good, however, the impact it has on your personal life is not worth it. Often, senior management talks with two mouths, one saying what should be done, but looking the other way, to get things done. An example is their policy for working off the clock. No one is to work off the clock accourding to Harris Teeter poicy. However, taking work home (needing to complete a constant deludge of reports) is overlooked. The constant phone calls from management or employees needing help or questions needing answered, is overlooked. Another example is their so called training program. It is policy that no one help associates work on these on line tests that are designed to help you understand your job. However, you are pressured by senior staff (from the local home office down through store management to get the testing done. It is common practice that someone check over answers or sit with an associate while their test is taking place. And as for testing, there are so many test and repeating tests, it is almost impossible to keep up without giving or getting assistance. Bonuses are a joke. When you are in the hiring process, they paint a picture of huge bonuses. What they don't discuss is the constant fines and audits that take place which levy heavily against your bonus potential. You would expect this as a way to measure performance, however, the tasks and expectations expected are unoptainable. And in the last year, expectations, pressure and labor constraints have gotten worse. Lastly, an occasional pat on the back for a job well done would be nice. I think it must be policy by Senior Management to refrain from complimenting their associates. If a job is completed, no matter how well you had completed it, you are only doing your job. In fact, it is often followed by raising the bar higher. Harris Teeter has caused me and my family stress and anxiety that is hard to imagine. That is why I had to leave. I am now working for a company that I enjoy going to work for everyday. Thanks Harris Teeter for showing me what not to do with my associates and what to look for in companys when searching for a job.