Terrible Management and Direction in Corporate Offices - Manager HelloFresh Employee Review

1.0
Feb 28, 2018
Recommend
CEO approval
Business Outlook

Pros

- snacks, coffee, beer, sometimes free food from test kitchen - people are friendly and some teams are close and will hang out outside of work (depends which one though) - employee discount on product - you end up having to learn a lot (which is a good thing, though a result of a bad thing) because there's a ton to do - 401K

Cons

- terrible work life balance, they make you feel like you're committing a cardinal sin by leaving work before 6pm every day (doesn't matter what time you get in). - management is honestly terrible at managing, even at the associate director level and above, the vast majority demonstrate no understanding whatsoever of how to motivate, mentor, or train employees. oftentimes people have found themselves in positions where they have to train their manager on things they should have already known. - turnover extremely high on certain teams, and then they hire incompetent people to backfill because they need the headcount for the work. but quality of everything seems to be constantly decreasing because you don't have actually skilled employees doing the work they're just attempting to stopgap things on the fly. - no significant career growth, the company will hire people right above others so every position seems like it's capped. - there is no opportunity to learn other skill sets because you're always so overwhelmed doing your own job due to lack of training/skill and headcount and training your manager, and putting out fires, and responding to people as to why HelloFresh hasn't paid an overdue invoice for 3 months - day to day work is monotonous and leaves no room for creativity or growth. every day you either have to just cut costs in operations or cut acquisition costs in marketing. everything every day is sell more boxes, sell more boxes, how can we sell more boxes, why did it cost us this much to sell more boxes?? - management will often try to delude you into thinking the company is doing amazingly but they're hiring just as many people as the people who are leaving, there are constant quality issues with the product, the only reason we're gaining marketshare is because other people are losing and the industry is consolidating right now but the product is way too expensive, the customer churn rate is ridiculously high because no one wants to continue to pay $60 A WEEK just to not have to go to the grocery store and google a recipe.

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5.0
Jun 30, 2026
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CEO approval
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Pros

Excellent team and support from managers, fast paced environment giving learning oppourtunities

Cons

No major cons- great culture which promotes food safety

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

3
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HelloFresh Response
2w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
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