Heavily top-down culture gone toxic - Anonymous employee HelloFresh Employee Review

2.0
Dec 9, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As with many big startups in Berlin, HelloFresh is a very international and diverse organization (with the exception of the senior leadership team.) Office is well located and surrounded by other interesting startups. If you don't need much structure, and don't really care about things like "mission", "values" and "purpose", you can learn a lot of practical stuff on the job and have opportunities to go up somewhat within the company. You will also likely be involved in interviewing potential hires and be able to learn from that. There are still a lot of competent people working there, although the turnover as of late has been immense.

Cons

HelloFresh, especially post-IPO, became completely obsessed with revenue at the expense of everything else. Senior leadership, with a mix of inexperience and arrogance, created a culture that has been pushing away a large number of long-standing employees, who started feeling their voice was irrelevant, and that their work wasn't really making a difference. I have personally left the company feeling that standing up for what you believe is best for the company, if it goes against the leadership's ideas, is a horrible idea. There is also an obsession with hiring, even if there are numerous cases of people with very little to do due to the lack of structured product management. And only increasing head count comes second to revenue. One of the consequences is an office that has for a long time been overcrowded and where working in the afternoon becomes impossible due to the lack of oxygen. In the summer, it literally becomes a sweat shop. A lot of people have said HR is ineffective, but the reality is that senior leadership's "command and control" mentality does not allow for much. Feedback, in its true form, is a foreign concept, despite claims of an "open" culture and performance review processes that are nothing but a lot of work because they still don't train people on how to do it properly. When those in charge are in fact not fans of feedback and do not take it for themselves, it is no wonder the culture gets screwed up at scale. Overall, the biggest issue of HelloFresh is hiring a lot of talent only for the ones at the top to have influence and decision making power. This strategy (or the lack of it) has certainly got the company to IPO (thanks to an impeccable job in marketing and operations) and become a billion dollar company but is now showing its long term effects: talent flocking away at a very fast clip, and the stock price going down hill at the same pace.

Explore other reviews about HelloFresh

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent team and support from managers, fast paced environment giving learning oppourtunities

Cons

No major cons- great culture which promotes food safety

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

3
avatar
HelloFresh Response
2w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
See reviews by: Helpful|Rating|Date|All