Run Away!!! - Brand Ambassador HelloFresh Employee Review

1.0
Mar 20, 2019
Recommend
CEO approval
Business Outlook

Pros

The pay wasn't terrible if you are good at sales and if the company didn't screw you over. I made good friends.

Cons

DO NOT APPLY TO THIS POSITION. They have the worst turn over rate that I have ever seen. They fire people without warning because the manager doesn't like half of her staff. The worst management I have ever seen. Events were cancelled or completely unorganized and this has a major affect on your paycheck. The sales meetings were an absolute joke and the manager does not care about her employees. If you disagree with her you will get fired. If you do not keep your sales up you will be fired. Plus, you will work every single weekend if you want to meet your sales goals or want a paycheck. They give you 25 hours a week and call that full time. RUN AWAY! 90% of the people that I worked with have now quit or were let go for terrible reasons. And I actually had good sales numbers so I'm not complaining about the sales job. I am complaining about HELLOFRESH! It is the worst!

avatar
HelloFresh Response
7y
Thank you for taking the time to write this review, we appreciate you sharing this feedback. We aim to schedule Brand Ambassadors at high impact events to maximize their sales potential which increases the total commission they are able to make. These events are frequently on the weekends as they have higher traffic and so there is the likelihood that you may need to work over the weekends. While it sounds like there were some areas for improvement during your tenure on the sales team, we appreciate you sharing this feedback with us, and we have passed it directly along to the sales leadership team here at HelloFresh.

Explore other reviews about HelloFresh

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent team and support from managers, fast paced environment giving learning oppourtunities

Cons

No major cons- great culture which promotes food safety

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

3
avatar
HelloFresh Response
2w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
See reviews by: Helpful|Rating|Date|All