Get ready for your next disappointment - IT Support Engineer HelloFresh Employee Review

1.0
Dec 6, 2020
Recommend
CEO approval
Business Outlook

Pros

- Those few heroes who behave better than waiting for their next paycheck. - Corona Crisis means the money is just pouring in for online businesses.

Cons

If you're a high performer Techie who loves your work and wants to make a difference, read this first, lest you be the next one writing a negative review: - Management doesn't keep their promises as early as contract signing. Better to record all your meetings or be ready to be lied to and accused making things up. - Management is just a bunch of careerists with barely if any qualifications (Agile, ITIL, PMP). - Be ready to see money being squandered by buckets and not be able to do a thing in terms of preventing it anyhow. Any attempts will ruffle many feathers. - Do you like to overachieve? Too bad, be ready to hear things like: "everyone is equal" or "I don't look at differences between people". Seriously. - You realize it's bad and you're leaving? Get used to the idea that your reference letter will be held ransom for months and to suck, despite being promised to your face otherwise on both accounts. - Oh, if you doubt all this, the turnover rates won't lie. If you still join, ask around until someone gives you the numbers. It's likely confidential information, so I can't disclose it here.

Explore other reviews about HelloFresh

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent team and support from managers, fast paced environment giving learning oppourtunities

Cons

No major cons- great culture which promotes food safety

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

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HelloFresh Response
2w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
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