A chaotic work environment!!! No support from management - Anonymous employee HelloFresh Employee Review

1.0
Aug 15, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is decent & you a 75% discount on their meals.

Cons

There a lot of cons and red flags that should have this place legally shut down. Working long hours some managers they have are very inexperienced to operations, there’s lots of favoritism, no room for growth or opportunities HR is never present the place is ran by temp agencies and all they do is just stand around not doing anything. Break room is always filthy and bathrooms are disgusting. Even when you try to use the restroom you have 7 to 10 ppl just standing around in the restroom some of the ppl they have working there look like teenagers. No structure they let the contract workers do whatever they want like kiss each other on the work place floor just so unprofessional!!!. They order too much product for such a small warehouse. & when there is no work instead of sending ppl home they send to a small break room and some sit and crowd hallway floors which is considered a safety hazard. This place is the most terrible unorganized workplace I’ve ever experienced in my years of working!!! Factor employees get treated like crap.

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HelloFresh Response
2y
Thank you for taking the time to write this review. We appreciate it and are sorry to hear we were not able to provide you with the kind of positive experience we want every employee to have at HelloFresh. There are always things we can do to improve and would like to hear more about your case. Please reach out to hf-feedback@hellofresh.com and we will try our best to address the issues you mentioned. Thank you & best regards, MD & Your HelloFresh HR Team

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5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent team and support from managers, fast paced environment giving learning oppourtunities

Cons

No major cons- great culture which promotes food safety

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

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HelloFresh Response
2w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
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