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      Hilton

      Engaged Employer

      Hilton reviews

      Ups and Downs - Reservation Agent Hilton Employee Review

      4.0
      Nov 21, 2011
      Reservation agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits Hotel Discounts Flexible Work at Home Abilities Bi-Weekly Pay + monthly incentives Frequent employee appreciation events and giveaways

      Cons

      Antiquated Systems that are not easy to navigate Continuous Technical Problems Vertical Management Structure Low Paying Inconsistencies within departments Payroll Errors

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      5.0
      Mar 18, 2026
      Senior manager - data governance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work/life balance, and great benefits

      Cons

      Can be slow to adapt to new processes

      3.0
      Jun 5, 2026
      Security officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

      Cons

      I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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